Do you offer plans for special dietary needs?

At this time we do not cater to special dietary needs such as keto, paleo or low carb. Regarding any dietary needs, we recommend you check the menu on our website to see all the ingredients used in your meal choices plus nutritional and dietary information. Click here to see our current menu.

How many meals do I have to order?

Depending on your needs, you can order as many meals as you want. However, there is a minimum order value of $49.99 in place.

How do I order?

We're so excited for you to discover tasty and healthy meals from Youfoodz! Getting started is simple. Here's how: Choose from our wide range of meals, tasty snacks and drinks. Go to your basket and finalise your order. That's it! We'll send you an email confirmation including your invoice to allow you to redeem the 70% rebate.

Can I order through an app?

At this time, our NDIS programme is available only through our website at care.youfoodz.com or by calling our Customer Care Team at 13 MEAL (6325).

Can I buy Youfoodz in store?

While Youfoodz is available for purchase in-store, please note that you won't be eligible for the 70% NDIS reimbursement. In-store receipts may lack the necessary information required for reimbursement.

Can I recycle the packaging?

Here’s everything you need to know about how to dispose of items correctly.

Cardboard Box: Can be recycled in your kerbside recycling bin at home or reused for storage, moving house – even activities for the kids.

Ice packs: Our ice packs can be reused for things like picnics, eskies, lunch boxes and first aid kits. Should your freezer be full, you can defrost the ice packs, and empty the non-toxic gel down the sink and dispose of the soft plastic in the bin.

Meal sleeve: Can be recycled in your kerbside recycling bin at home. On the back of the meal sleeve, you can find clear instructions in line with the Australasian Recycling Label (ARL), about how to recycle or dispose of other meal-related items including the tray and film sealing the meal.

Meal tray: Can be rinsed and recycled at home in your council bin, or reused for things like drawer organisers or paint trays – the possibilities are endless!

Film sealing the meal: Dispose of this in general waste. We’re currently looking at more sustainable options for the future.

Bubble liner: We include this thermal liner in your box to keep your meals cool for as long as possible. Dispose of this in general waste. We’re currently looking at more sustainable options for the future.

Bottles: Can be rinsed and recycled at home in your council bin, or reused. In some states, you may be eligible for a 10c refund at collection centres. The cap should be disposed of in general waste.

Does your packaging contain BPA?

Youfoodz packaging does not contain BPA. We use specially designed packaging to ensure your food arrives fresh and safe every time.

Does Youfoodz have a referral program?

At this time, we do not offer a referral program for NDIS participants.

How do I contact you?

If you need help, feel free to reach out to our Customer Care team. You can contact them by calling 13 MEAL (6325).

What is Youfoodz doing to improve sustainability?

We’re committed to looking at ways to improve sustainability right across the business, from operations to the products our customers receive. Here’s more info about what we do and what we’re working to achieve:

Commitment to improving the packaging our customers receive: While most of the items you receive with your box are recyclable and reusable in some way, we’re committed to looking at ways to make our packaging more sustainable. We’re doing this by remaining focused on Australia’s 2025 National Packaging Targets and being a member of the Australian Packaging Covenant Organisation (APCO).

Creating internal project teams dedicated to improving sustainability: We’re proud to have brought together a number of passionate employees from a range of departments in the business, to work on projects that will help us improve sustainability and achieve our targets.

Constantly review and improve supply chain operations: We're continuously looking at ways to improve our distribution packaging, use fewer materials at every stage in the supply chain, and reduce the amount of trucks needed to deliver goods.

Reducing food waste: We have employees who work full time to plan our production so there is as little food waste as possible. For example, any food scraps we do have, get sent to a local farmer and are used as food for animals, we return any oil to a company called Cookers, who use it for biofuel generation.

We’re also committed to continuously improving our operations by running other projects, such as trials for soft plastic recycling.

Got questions or feedback? Reach out to our Customer Care team anytime.

What payment methods are accepted?

We currently accept all major credit cards including VISA, MasterCard and American Express.

How much is delivery?

After placing your order, you will receive a confirmation email, which will include your invoice detailing the co-payment (30%) and the rebate payment (70%).

Will you collect my used delivery box?

We don't offer a collection service for your meal boxes however, you can recycle them at home in your council recycling bin. Alternatively, you can reuse them around the house for storage, kids activities or any other use you think of!

Do you offer next-day delivery?

We currently don't offer delivery to customers within a 24-hour period. With all of our meals being cooked in-house, we need some time to prepare and deliver them fresh to you. We offer a variety of delivery days and times for you to choose from, which vary depending on your location.

Where do you deliver?

We currently deliver to areas in SA, VIC, NSW, ACT, QLD, WA, NT and certain parts of TAS!

[A] Adelaide, Albury, Armidale
[B] Ballarat, Bendigo, Brisbane, Bunbury, Bundaberg
[C] Cairns, Canberra, Central Coast, Central West NSW, Coffs Harbour
[D] Darwin, Devonport
[G] Gippsland, Gladstone, Gold Coast
[H] Hervey Bay, Hobart
[L] Launceston
[M] Mackay, Melbourne, Mildura
[N] Newcastle, North Coast NSW, Northern Rivers
[P] Perth
[R] Rockhampton
[S] Shepparton, South Coast NSW, Southern Highlands, Sunshine Coast, Sydney
[T] Toowoomba, Townsville, Tweed Heads
[W] Wollongong

If you want to check if we deliver to your area, go to Our Plans Page and enter your postcode into the address section and our system will let you know. If you have more questions please don't hesitate to contact Customer Care.

What time will my order be delivered?

Based on your postcode and delivery date, you can select which delivery time window you prefer.

What if I live in a gated complex or high-rise building?

We deliver to large numbers of apartment buildings each week without any trouble. We just have a few tips to make sure your box gets to you safe and sound: Speak with your building manager about the measures in place around deliveries for residents. Add delivery instructions to your Youfoodz account (for example: 'Please buzz unit 123'). If you select a night-time delivery window, please make sure there's somewhere safe for your driver to leave your box and be aware that they won't call or buzz your apartment as they won't want to wake you up.

How can I see when my delivery is arriving?

Every time an order is on its way, we'll send you a notification with access to tracking information which includes a delivery window. The tracking will update throughout the day as the driver completes deliveries. We'll also let you know when your order has been successfully delivered, just in case you're not home to receive it. For whatever reason, if your order is delayed in getting to you, we'll also let you know.

Do you provide tracking information?

Yes, we'll send you a link via SMS with tracking information every time an order is on its way.

When do you deliver?

We deliver around the clock, 7 days a week. We offer a variety of delivery days and times for you to choose from, which vary depending on your location.

My box is late what should I do?

In the event that you experience an issue with your delivery, please reach out to our Customer Care team so that we can assist right away. You can find our contact details here. Please include your name, order number (found in your invoice) and any specific information about your delivery issue that will help the team to provide a resolution as quickly as possible for you. We're here to help!

I didn't get my box. What should I do?

We're so sorry to hear your box didn't arrive. We'd love to help with this. Please reach out to our Customer Care team here.

My box arrived damaged, what should I do?

We're so sorry to hear your box arrived damaged. We'd love to help with this. Please reach out to our Customer Care team here.

Where is my box packed?

All of our meals are cooked in-house at our kitchen facility in Brisbane, Queensland. Where your box is packed, will depend on your location. We distribute our meals around the clock to each state and before you know it, your order is being packed by hand and delivered to you fresh.

Can I get an SMS upon delivery?

Absolutely! Every time an order is on its way, we'll send you a notification with access to tracking information which includes a delivery window. The tracking will update throughout the day as the driver completes deliveries. We'll let you know when your order has been successfully delivered, just in case you're not home to receive it. For whatever reason, if your order is delayed in getting to you, we'll also let you know.

My usual delivery day isn't available

Delivery days and times available to you vary depending on your location. We offer a variety of delivery days and times for you to choose from.

What delivery windows are available?

Delivery days and times available to you vary depending on your location. We offer a variety of delivery days and times for you to choose from.

Can I pick up my order directly from Youfoodz?

Sorry, we're not able to offer collection services.

Can I request contactless delivery?

Our drivers will conduct contactless deliveries. We recommend adding a delivery instruction when ordering to specify where you would like the box left, or alternatively, requesting them to knock or buzz on arrival. This should ensure a smoother delivery that meets your expectations.

What delivery service does Youfoodz use?

Youfoodz uses Be Cool Refrigerated Couriers Group as our delivery service.

Where will the delivery driver leave my box?

Please choose a safe delivery spot that does not require our drivers to make contact with you. Ensure your instructions are clear and concise. The delivery spot should be well-lit, have unobstructed pathways, and be free from pets. For safety reasons, our drivers will not enter if dogs are present.

I have a long driveway/I live rurally. Will that be an issue?

Rural driveways will be accessed at the driver's discretion. Unfortunately, unpaved, long, dimly lit, and steep driveways all present an increased risk of our vehicles getting stuck, so our drivers are encouraged to be cautious. As a rule of thumb: If we cannot see the house from the road, we will leave at the safest spot near the road.

Will I be contacted when my night-time delivery is made?

Customer contact during night-time deliveries is highly unlikely, even if you request it. Our drivers will never ring your doorbell or enter an apartment complex during an overnight delivery window.

Can I get my box delivered to a business address?

Yes, you can. Please make sure you select a daytime delivery window for any deliveries addressed to a business. This makes it much easier for our drivers to deliver your box to your designated delivery location. If your business is closed, our driver will not deliver your box. Please also ensure that your business name is included in your delivery instructions to provide additional help for our drivers.

Will my delivery be left at my front door?

Our drivers will deliver your box to your front door by default. If you want your box left at an alternative location, you may provide alternative delivery instructions. If your alternative instructions cannot be followed, the driver will leave your box at your front door.

Can my box be left at my back door?

Our drivers will not deliver your box to a back door at any time.

I live in an apartment complex. Will my box be delivered to my unit door?

When possible, our drivers will take your box to your unit door. If your unit door is inaccessible, or if you’ve chosen a nighttime delivery window, the driver will leave your box beneath the intercom of your apartment complex.

Can my box be left inside my garage?

Our drivers will never enter your property, including opening your garage door or entering your garage. Your delivery spot must be easily accessible and located outside, at the front of your home.

Can my box be dropped over my fence?

Our drivers are instructed to handle boxes with care and cannot drop boxes over any fences. 

How can I be sure Youfoodz meals meet my nutritional needs?

We are committed to ensuring all our meals are both tasty and healthy. We use fresh ingredients and prepare our meals to maintain a balanced nutritional profile. For every meal, you can find detailed information about the macros on the package, allowing you to easily track what you are eating.

I have a food allergy. Can you cater for it?

Since all our meals are produced in one commercial kitchen, we're not able to ensure that traces of some ingredients will be excluded completely. Please always read the label or refer to our website for the most up to date information about ingredients, allergens and more.

Are the meals Halal?

While some of our meat suppliers are Halal-certified, some, unfortunately, are not. Since all our meals are produced in one commercial kitchen we don't have a way of separating the meat at this point, so we cannot label our meals as Halal. We certainly don’t want you to miss out and we have a delicious range of vegetarian and fish meals that you can try.

How do you convert KJ to Calories (cal)?

Energy is also measured in kilojoules (kJ) and you might see this used. In Australia, we have largely transitioned to using kJs to express the energy our bodies need and the energy we get from food and drink. A Calorie (cal) is a measure of energy. We can measure how much energy (cal) our bodies use and how much energy is in the food and drink that we consume. 1 cal = 4.2 kJ

What do you define as a 'Calorie Smart' meal?

Our Calorie Smart options include meals that are under 400 calories and snacks that are under 200 calories. All Youfoodz meals, including the Calorie Smart meals are balanced with lean protein (meat and meat alternatives), and good quality carbohydrates (vegetables, healthy whole grains).

I have dietary requirements. Can you cater for it?

Since all our meals are produced in one commercial kitchen, we're not able to ensure that traces of some ingredients such as milk, eggs, gluten, seafood, peanuts and other nuts will be excluded completely. Please always read the label or refer to our website for the most up to date information about ingredients, allergens and more.

Do you have vegetarian meals?

Yes, we do! We offer a variety of tasty Vegetarian recipes.

Can I eat Youfoodz if I am pregnant or breastfeeding?

We recommend that you speak with your General Practitioner or other medical professional before deciding if Youfoodz products are right for you.